- These conditions apply to an agreement for the delivery of products to end customers in Europe.
Telefon +47 33 18 30 00
Registered in the Brønnøysund Register with organisation number 918 790 047 VAT, and hereinafter referred to as "HealthPack", "we" or "us".
The person listed as the buyer in the order and hereinafter referred to as "you", "your" or "the customer".
The subscription is monthly and if you do not inform us that you will be cancelling your subscription within 15 days before the next scheduled delivery, you undertake to receive the product. The subscription will stop from the next scheduled delivery after that.
Changes in products and form of delivery may occur. Notification of changes will be sent well in advance of the changes taking effect. Minor changes, such as changed packaging, will not be notified beyond information on our website.
You must be at least 18 years of age to purchase supplements from us.
Introductory offers only apply to new customers and only once per customer.
Notice of any price changes will be sent well in advance, and no later than two months before the price change takes effect.
HealthPack is made in accordance with the recommended limits set by the Norwegian Food Safety Authority and the European Food Safety Authority (EFSA). However, it is the recipient’s duty to make sure all the ingredients are allowed in the recipient's country if it is outside of Europe.
We believe we have achieved this, and we feel confident that you as a customer will enjoy our product.
That's why we offer 30 days of open purchase on the first package. This means that you can return the product within 30 days from the delivery date and get the full amount refunded (excluding postage for return). Even if you opened the package and used the supplement, you can return what is left and get your money back. If you have chosen a subscription solution, we will automatically cancel the subscription upon return.
All you have to do is send an email to email@example.com and tell us why you want to return the product. You can return the product for any reason.
Your feedback helps us with further product development.
In order for the right of withdrawal to be enforced, the product must be delivered to us in the same quantity and condition as when you received it. In the event of a return, the customer is responsible for postage fees.
Further details on how to use the right of withdrawal can be found in the withdrawal form included with the order confirmation. You can also find the withdrawal form here.
If the packaging is damaged, opened or in any way unacceptable, please also inform us.
As the customer, you agree that HealthPack AS may use any form of communication with you, including letters, telephone, email and SMS, to inform you of or market our product offerings. If you want to revoke this consent, please contact customer service.
In any case, the buyer is obliged to make their complaint within a reasonable time after the defect is discovered. In the case of any complaints, errors and deficiencies, we will cover any shipping costs. If you would like to use the right of complaint or have any questions about a complaint, contact customer service.
If, based on the changed terms, you wish to terminate the agreement, you are free to do so. If the agreement between the parties is not terminated, it will mean that you accept the updated agreement terms. New terms will be announced on our website in combination with the release of the new terms.